Target audiences
- CEOs
- Directors
- Managers
- Support staff
WHY SERVICE EXCELLENCE ?
Introduction
The delivery of excellent service should be viewed as a way of life within an organisation. World-class customer service does not just happen; it must be planned, managed and properly executed if it is to be delivered consistently.
This means engraining it into the fabric of the organisation so that service excellence becomes a way of life. It is easily said than done, but it has been done and organisations which have done have seen the benefits. To do this, a service philosophy and service standards need to be established so all employees know the expectations of how to deliver excellent service.
The employees, regardless of their designation, seniority and position must ensure consistently all opportunities to create exceptional and memorable moments for the customers.
This talk will identify the leadership actions needed to create and sustain a culture of service excellence.
Objectives
- Creating the WOW moments for your customers
- The ONE standard that wins the customer the world over.
- Learn when interacting with customers , what speaks the loudest
- Learn the Key Elements that create the ideal customer experience
Participants Take-away
- Practical & Applicable Knowledge
