Features
- Knowledge Sharing Sessions
- Group Discussions and Presentations
- Activities
- Case Studies
- Role Plays and Activities
Target audiences
- Managers
- Supervisors
- Executives
- Operational staff
We are communicating all the time. Communication is one of the essential skills in the workplace that would enhance the performance of the staff, building positive relationship, gaining trust and maintaining quality work.
These skills enable an individual to build rapport amongst their colleagues, management and also with their customers. The spectrum for communication skills are broad – from giving instruction to asking for information, listening to questions and answering them, managing people’s expectations and influencing them, to identifying and assessing a potential conflict situation correctly so that the appropriate communication skills can be applied to recover the situation.
In this highly interactive workshop, staff members will learn to apply the both areas of the communication skills – speaking and listening. Distinguish between communication and effective communication. Understand each of us is different and that creates our uniqueness. Learning to accept each other represents building lasting and cohesive relationship.
Participants will understand conflicts are part of workplace happenings and get to review the present organisation culture, identify opportunities for new initiatives and improvements, and develop action plans for best results.
During the workshop, you will also learn proven strategies, tools and techniques for best practices, do case studies and learn concepts to building better communication and relationship at workplace.
Objectives
- Understanding – What is Communication?
- Learn the various Types and Mode of Communication
- Improved and Better Relationship
- Increased Productivity
- Understanding your Communication Style and Recognising others
- Learning the Art of Delegation
- What is Conflict?
- Recognise conflict situation
- The 5 Stages of Conflict
- Facilitating Conflict
- Develop conflict resolution strategies
Participants Take-away
- Practical & Applicable Knowledge
- Learner’s Guide
- Materials and Hand-outs
NOTE: For Corporate Training – Course Objectives can be customised to suit the individual Organisation’s needs.
