Features
- Knowledge Sharing Sessions
- Group Discussions and Presentations
- Activities
- Case Studies
- Role Plays and Activities
Target audiences
- Front Line Supervisors
- Executives
- Operational staff
Introduction
We know the importance of Customer Service. But do we have a clear idea what service means to us?
Not just serve the customer but to Delight our Customer, we need to understand and align the meaning of service.
In this highly interactive workshop, staff members will align their values and principles with each other, embrace a common service vision and commit to taking action to be a positive role model for superior service.
Participants will review and understand the present organisation service culture, identify opportunities for new initiatives and improvements, and develop action plans for best results.
During the workshop, you will also learn proven strategies, tools and techniques for best practices, do case studies and learn concepts to delighting our customers.
Objectives
- Maintain a positive, customer-focused mindset
- Understand the meaning of TEAM
- Apply the Power of Synergy
- Look Good & Feel Great!
- Apply positive skills and techniques on handling telephone calls.
- Aspire to Create positive customer experiences using appropriate verbal and non-verbal language
- Feel inspired to always create a Positive MOT (Moment of Truth) for the customers.
- Understand how to Handle customer complaints and objections in a calm and professional manner
Participants Take-away
- Practical & Applicable Knowledge
- Learner’s Guide
- Materials and Hand-outs
NOTE: For Corporate Training – Course Objectives can be customised to suit the individual Organisation’s needs.
